FAQ

    My PREBUUK Voucher

    Q. I bought a PREBUUK voucher – how do I use it?
    Ans. After purchasing the deal, you will receive an email with your PREBUUK voucher and necessary details. Your voucher will have detailed information on how it should be redeemed. All you have to do is printout / SMS of the PREBUUK voucher and exchange it on arrival.

    You also can access and print your purchased vouchers at any time from the My Account section- just click on the button and you will be able to see your purchased vouchers as well as other account details.

    Q. What do I do if I don’t get an email?
    Ans.Sometimes our emails are blocked or filtered and even our email servers get tired occasionally.

    You can access and print your purchased vouchers from the My Account section in the top menu- just click on the button and you will be able to see your purchased vouchers as well as other account details.

    Q. Do I need to use my PREBUUK voucher on the same day that I buy it?
    Ans.No. Each voucher has its own expiry date. Please check the validity period on your PREBUUK voucher for more details.

    Q. If I don’t use the full value of the PREBUUK voucher in one visit, do I get a credit for the remainder?
    Ans.No. Every deal has its own terms and conditions and PREBUUK vouchers are non-refundable in all cases. It is advisable to read the conditions of a deal before buying it.

    Q. Your partner won’t redeem my voucher and it has not expired.
    Ans.If you have trouble redeeming your PREBUUK voucher please let us know.

    Q. Can I buy a PREBUUK voucher as a gift for someone else?
    Ans.Yes, absolutely!

    Customer Service

    Our Customer Service team work during office hours Monday - Friday Sunday- 10:30am- 5:3pm and can be reached on:

    Phone: 75069 55516

    Email: support@prebuuk.com

    Is PREBUUK safe?
    Yes! Your credit card number is transmitted by SSL directly to a secure electronic vault. Your personal and credit card details are safe at all times.

    “Remember My Details” Feature when paying with credit or debit card
    There is a point of purchase feature that will autofill your credit or debit card information for future payments. If you leave the box ticked, next time you purchase, you will simply need to type in the CVC number that is on the back of the card. If you don’t want to use this feature simply untick the box.

    PREBUUK.com does not store full card information.

    You can also add more than one card for ease of payment by clicking the “New Card” button and your cards can be managed from the Card Payment screen.

    PREBUUK for Partners

    How can I feature my business on PREBUUK?
    If you have a business that you would like to feature, we’d love to hear from you and discuss how we can drive business to your door, increase your revenue and develop a long term partnership for your online market.

    Email us: partnerships@prebuuk.com

    About PREBUUK

    Why do you feature multiple deals a day?
    With so many popular brands in the category looking to get a fair share of the market, PREBUUK aims at getting as many great deals as it can for its customers. Our goal is to give our customers the best of everything at the best possible price.

    What kind of deals does PREBUUK feature?
    You can find the best Beauty & Spa, Wellness & Healthcare deals on PREBUUK.
    There is always something for everyone!